FAQ

Backup Processes of the Webhosting Plans

All DataDachs webhosting plans run on redundant enterprise storage. In addition, automated backups and on-demand snapshots are available directly in cPanel via JetBackup at no extra cost.

Daily Backups

  • Schedule: Nightly (Tuesday through Sunday), starting around 03:00 AM CET/CEST
  • Method: Incremental full account backups (files, databases, email accounts)
  • Retention: Rolling 7-day history
  • Storage Location: Frankfurt am Main, Germany

Weekly Backups

  • Schedule: Nightly (Monday), starting around 03:00 AM CET/CEST
  • Method: Incremental full account backups
  • Retention: Rolling 2-week history
  • Storage Location: Frankfurt am Main, Germany

On-Demand Snapshots

Snapshots are ideal before performing major CMS updates or code changes so you can roll back to the exact previous state if needed:

  • Created on demand by you directly inside cPanel.
  • Up to 2 snapshots can exist simultaneously.
  • Snapshots are automatically removed after 48 hours.
  • Storage Location: Frankfurt am Main, Germany

Technical Limits & Exclusions

For very large accounts (affecting fewer than 1% of users), the following technical thresholds apply:

  • On-demand snapshots are available for accounts up to 100,000 inodes and up to 25 GB disk usage.
  • MySQL database backups support packets up to max_allowed_packet = 64M.
  • Temporary cache directories are excluded as documented in Backup Exclusions of the Webhosting Plans .