FAQ

The update cannot be installed because we will be unable to copy some files (cron/.ea-php-cli.cache)

We have observed this issue specifically in WordPress installations when updating plugins that execute cron tasks via PHP CLI. If this happens once, you can resolve it in seconds.

If you encounter this error repeatedly, please contact us via support ticket so we can inspect your setup.

Solution

Navigate to the following directory via the cPanel File Manager or FTP:

public_html/wp-content/plugins

Open the affected plugin folder and delete the following cache file:

cron/.ea-php-cli.cache

After removing this file, automatic WordPress updates will work again as expected.