Web Hosting FAQ & Guides on DataDachs - Professional IT Services & Web Hosting

CloudLinux Limits Explained - Dedicated Resources for Your Website

Tue, 09 Sep 2025 08:00:46 +0000

When you operate a website on a shared server, multiple users share the same hardware infrastructure. Without isolation, performance can drop if a neighboring account consumes excessive resources. CloudLinux assigns dedicated LVE resource limits to each account. Your website receives guaranteed CPU, RAM, and disk throughput without being slowed down by other tenants.

How CloudLinux Protects Your Website

CloudLinux works in the background and isolates accounts from each other via CageFS and LVE containers. CPU, memory, and disk I/O are allocated fairly and predictably. If one user reaches their limit, only their own site is throttled while yours remains completely unaffected.

Setting CHMOD Permissions in FileZilla: A Step-by-Step Guide

Sun, 15 Sep 2024 11:12:46 +0000

How to Set CHMOD Permissions with FileZilla

In this guide, you will learn how to configure CHMOD file and directory permissions using the FileZilla FTP client.

Step 1: Open FileZilla and Connect to Your Server

Launch FileZilla and enter your FTP credentials (host address, username, and password). Click “Quickconnect” to establish a connection to your server.

Step 2: Navigate to the File or Directory

In the right-hand pane of FileZilla, you will see the directory structure of your server. Navigate to the file or directory whose permissions you want to modify.

Why Is My Domain Only Activated After Payment Receipt as an Existing Customer?

Fri, 19 Apr 2024 12:41:56 +0000

This behavior is due to the automated provisioning workflow within our billing and registry systems. When an order is placed, the invoice is automatically linked to the domain registration or renewal action.

As soon as an invoice is marked as paid, our system automatically triggers the domain registration or renewal at the registry.

If we were to register a domain manually in advance before the invoice is paid, paying that invoice later would automatically trigger an additional renewal year at the registry, doubling the registration period unintentionally.

I Forgot the Password for My PHP-Fusion 7.x Installation

Sat, 19 Feb 2022 15:03:41 +0000

Normally, the built-in “Forgot password” function on your website should help you recover access. If that is no longer possible, follow these steps:

Open your database using a database management tool (phpMyAdmin is available directly in cPanel).
Locate and open the fusion_users table (the prefix before _users may vary depending on your setup).

Find your username and update the following columns with the values below:

Column user_salt: 81ea9e9202946abe788f5e438cacd98d56439778
Column user_password: 9089b3bfab2e2ae1dfcbde4c288ba9c564c8154dc38382621f3ff2dc88fe96d9
Column user_admin_salt: 81ea9e9202946abe788f5e438cacd98d56439778
Column user_admin_password: 9089b3bfab2e2ae1dfcbde4c288ba9c564c8154dc38382621f3ff2dc88fe96d9

After saving the changes, you can log back into your PHP-Fusion website using the temporary user and admin password 5nU=848U8d5bX and change it immediately in your profile settings.

The update cannot be installed because we will be unable to copy some files (cron/.ea-php-cli.cache)

Sat, 02 Oct 2021 13:59:15 +0000

We have observed this issue specifically in WordPress installations when updating plugins that execute cron tasks via PHP CLI. If this happens once, you can resolve it in seconds.

If you encounter this error repeatedly, please contact us via support ticket so we can inspect your setup.

Solution

Navigate to the following directory via the cPanel File Manager or FTP:

public_html/wp-content/plugins

Open the affected plugin folder and delete the following cache file:

Webhosting: How Do I Get Started?

Sun, 23 May 2021 11:23:43 +0000

Once your DataDachs webhosting plan has been provisioned, you can immediately start setting up your website, databases, and email accounts. This guide walks you through the first steps.

1. Log In to the Webhosting Control Panel (cPanel)

For security reasons, we never send plaintext passwords via email. You can access your cPanel directly through the product management section in the STREAMPANEL Client Portal . For a visual walkthrough, see Webhosting Management / Credentials .

PHP Version on a Per-Directory Basis

Fri, 22 Jan 2021 09:19:03 +0000

When hosting multiple domains or applications inside a single account, you may need to run different PHP versions side by side. You can easily override the PHP version on a per-directory basis.

Follow these steps to change the PHP version for a specific directory:

Create or open the .htaccess file inside the directory where you want to customize the PHP version.
Copy the preferred handler directive from the list below into your .htaccess file and save it.

Select PHP Version

PHP 8.3

AddType application/x-httpd-alt-php83___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 8.2

AddType application/x-httpd-alt-php82___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 8.1

AddType application/x-httpd-alt-php81___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 8.0

AddType application/x-httpd-alt-php80___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 7.4

AddType application/x-httpd-alt-php74___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 7.3

AddType application/x-httpd-alt-php73___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 7.2

AddType application/x-httpd-alt-php72___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 7.1

AddType application/x-httpd-alt-php71___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 7.0

AddType application/x-httpd-alt-php70___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.6

AddType application/x-httpd-alt-php56___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.5

AddType application/x-httpd-alt-php55___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.4

AddType application/x-httpd-alt-php54___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.3

AddType application/x-httpd-alt-php53___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.2

AddType application/x-httpd-alt-php52___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 5.1

AddType application/x-httpd-alt-php51___lsphp .php5 .php4 .php .php3 .php2 .phtml

PHP 4.4

AddType application/x-httpd-alt-php44___lsphp .php5 .php4 .php .php3 .php2 .phtml

Account-Wide PHP Version

Alternatively, you can configure the default PHP version for your entire account in cPanel. See our guide on Changing PHP Version / Modules .

Change PHP Version / Modules

Fri, 22 Jan 2021 08:52:55 +0000

You can adjust the PHP version either account-wide or on a per-directory basis.

First, open your Webhosting Management . Once logged into cPanel, look for the “Select PHP Version” menu item.

Select PHP Version

Schematic illustration for explanation. The actual interface may differ.

Set PHP Version and Extensions

Schematic illustration for explanation. The actual interface may differ.

The PHP version and extensions selected here apply account-wide across your hosting package. We generally recommend using one of the latest supported PHP versions. If a CMS or web application requires a specific PHP extension, you can enable it right here with a single click.

PHP-FPM vs. LiteSpeed LSPHP

Sun, 27 Dec 2020 15:24:35 +0000

We occasionally receive questions regarding PHP-FPM availability.

PHP-FPM is neither enabled nor required in our webhosting environments.

Our LiteSpeed Enterprise Web Server running LSPHP (LiteSpeed SAPI) delivers significantly higher throughput and greater stability than traditional PHP-FPM or mod_fcgid setups.

Schematic illustration for explanation. The actual interface may differ.

A warning occurred while processing this directive

Mon, 07 Dec 2020 12:19:39 +0000

The following error message may occasionally appear when logging into your cPanel control panel:

Schematic illustration for explanation. The actual interface may differ.

Solution

If you have just restored a backup, please repeat the restore process. If the warning persists afterwards, run the restore again using a backup point from one day earlier.

If the issue continues, please contact our support team via ticket.

SMTP Error: 550 We don't handle mail for example.com

Sat, 16 May 2020 16:35:30 +0000

This error message indicates that the remote mail server does not accept incoming email for the specified domain (example.com).

In most cases, this is caused by a typo in the recipient’s domain name or a misconfigured MX record on the recipient’s server. Please double-check the spelling of the email address and send your message again.

Webhosting Management / Credentials

Fri, 01 May 2020 10:45:07 +0000

For security reasons, we never send account passwords in plain text via email. To manage your ordered webhosting package, please follow the steps below.

Guide to Managing Your Webhosting Package

1. Open the Client Portal and log in

Schematic illustration for explanation. The actual interface may differ.

2. Navigate to the product overview

Schematic illustration for explanation. The actual interface may differ.

Umlauts / Special Characters Are Not Displayed Correctly

Thu, 05 Dec 2019 14:13:03 +0000

By default, all of our webhosting plans use the UTF-8 character encoding standard.

Older PHP applications that were built for ISO-8859-1 (Latin-1) may display broken umlauts or special symbols unless the PHP default_charset setting is adjusted.

How to Fix Character Encoding Issues

Log in to your cPanel control panel.
Search for “PHP” in cPanel and click “Select PHP Version”.

Schematic illustration for explanation. The actual interface may differ.

Where Can I Find the Error Logs of My Applications?

Thu, 05 Dec 2019 14:00:10 +0000

Whenever errors occur within your PHP applications, error logs are generated automatically as a file inside the directory where the script was executed.

Examples

If an error occurs at https://my-domain.tld, you will find the log file at /public_html/error_log.
If an error occurs in a subdirectory such as https://my-domain.tld/path/, you will find the log file at /public_html/path/error_log.

The most recent log entries are always appended at the bottom of the error_log file.

DataDachs and WordPress Environments

Thu, 05 Dec 2019 11:59:10 +0000

WordPress runs smoothly across all DataDachs webhosting plans. This guide helps you plan, secure, and optimize your WordPress installation on our platform.

WordPress WAF / Firewall / Security Plugins

In our webhosting environments, it is generally not necessary to install heavy application-level security plugins such as:

Wordfence Security
iThemes Security (Solid Security)

While those plugins have their use cases on basic servers, our infrastructure already protects your site at the server level using Imunify360.

Mail delivery failed: returning message to sender

Mon, 16 Sep 2019 13:27:31 +0000

You receive these notifications from Mailer-Daemon@SYSTEM.streampanel.net, where SYSTEM represents the hostname of the server hosting your webhosting package.

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

Reason for This Notification

This automatic bounce message informs you that an email sent from your account could not be delivered to the specified recipient. The exact technical rejection code returned by the recipient’s mail server is included directly inside the email body.

Backup Exclusions of the Webhosting Plans

Tue, 25 Jun 2019 13:11:33 +0000

The following directories and file patterns are excluded from our nightly automated backups to avoid storing redundant cache, session, and temporary files. If you have any questions regarding these exclusions, please contact our support team.

cPanel-Specific Paths

.MirrorSearch
*/.wysiwygPro_*
*/core.[0-9]*
tmp/*
logs/*
.cagefs
.cagefs*
.cpan
.cpanel/caches
.cpanel/datastore
.cpcpan
.sqmailattach
.cpanel/*.sock
access-logs/*
*/error_log
public_ftp/*
*/var/amasty_fpc/*
*/var/backups/*
*/var/cache/*
*/var/debug/*
*/var/export/*
*/var/import/*
*/var/log/*
*/var/report/*
*/var/session/*
*/var/tmp/*
lscache/*

Local Backup Archives / Account Imports

*.jpa
backup-*.tar.gz
cpmove-*.tar.gz
site-*.tar.gz
softaculous_backups/*

CMS-Specific / Cache / Miscellaneous

*/com_akeeba/backup/*
*/backupbuddy_backups/*
public_html/cache/*
*/wp-content/uploads/wpcf7_captcha/*
*/wp-content/widget-cache/*
*/wp-content/cache/*
*/wp-content/updraft/*
*/wptsc-cachedir/*
*/cache/smarty/*

I Would Like to Have a Port Opened

Fri, 10 May 2019 15:26:38 +0000

In the default configuration of all our webhosting plans, outgoing ports in the range 5000 to 65535 are already open and not blocked by our firewall.

If your PHP application has trouble connecting to an external service or API, please check your PHP settings in cPanel and make sure that allow_url_fopen is enabled.

If you still experience connectivity issues, please contact us via support ticket.

Enable Compression in Your Webhosting Account

Wed, 08 May 2019 15:26:21 +0000

To enable server-side content compression (Gzip and Brotli) within your webhosting package, log in to your cPanel interface.

In the “Software” section, open the “Optimize Website” menu item.

Schematic illustration for explanation. The actual interface may differ.

To activate compression, switch the setting from “Disabled” to “Compress All Content” as shown in the screenshot below and click update.

Schematic illustration for explanation. The actual interface may differ.

Default Settings for Server-Side Compression

Wed, 08 May 2019 15:25:40 +0000

The default server-side compression configuration across all DataDachs webhosting plans includes the following MIME types:

text/html
text/css
text/javascript
text/plain
text/xml
application/x-javascript
application/javascript
application/json
application/vnd.ms-fontobject
application/x-font-opentype
application/x-font-truetype
application/x-font-ttf
application/xml
application/xhtml+xml
application/rss+xml
application/atom+xml
application/rdf+xml
font/eot
font/opentype
font/otf
image/svg+xml
image/vnd.microsoft.icon

This site works only in browsers with SNI support

Wed, 08 May 2019 13:11:21 +0000

With modern browsers and operating systems, this notice no longer requires any action because Server Name Indication (SNI) has been supported across all major browsers for many years.

If you have a specialized legacy use case that requires SSL connections without SNI, you can upgrade your webhosting package with a dedicated IP address.

If in doubt, feel free to ask us via support ticket.

The Statistics Show Values in the Red Zone

Wed, 08 May 2019 12:41:49 +0000

Inside the cPanel interface, you can monitor the live resource usage of your webhosting package in real time.

Occasionally, you may see a resource bar turn red as shown in the screenshot below:

Schematic illustration for explanation. The actual interface may differ.

It is important to understand that your account is not suspended when this happens. The indicator simply means that your package is momentarily utilizing 100% of its allocated resource limit.

Server Error 508 Resource Limit Is Reached

Mon, 06 May 2019 18:28:30 +0000

All webhosting plans include dedicated resource limits (CloudLinux Limits ) that are rarely reached during normal operation.

These boundaries guarantee consistent performance for every customer on the server. Unlike traditional shared hosting, your DataDachs account runs in an isolated container so other tenants on the same host cannot slow down your site.

If you encounter Server Error 508: Resource Limit Is Reached frequently, log in to cPanel and open “CPU and Concurrent Connection Usage”.

Nameserver Settings for Domains With and Without Webhosting

Sun, 24 Feb 2019 22:23:21 +0000

When you order a standalone domain, the appropriate nameservers are configured automatically by default.

If you want to verify or manually update your nameservers, please use the following records depending on whether your domain is used standalone or with a DataDachs webhosting package:

Domains Without a Webhosting Package (Domain-Only)

Nameserver 1: ns1.ispapi.net
Nameserver 2: ns2.ispapi.net
Nameserver 3: ns3.ispapi.net

Domains With a DataDachs Webhosting Package

Nameserver 1: joel.joxoonsin.com
Nameserver 2: emilya.joxoonsin.com
Nameserver 3: sophia.joxoonsin.com
Nameserver 4: loona.joxoonsin.com

Error: This feature, 'password', is not enabled on your Account

Sat, 01 Dec 2018 16:07:10 +0000

If you receive the following error message in the cPanel interface:

Error: This feature, 'password', is not enabled on your account

please set a new password for your webhosting account directly through the product management page in the STREAMPANEL Client Portal .

After updating your password there, your login will work immediately.

The cPanel User 'EXAMPLE' Is Not Present in the Database Map

Sat, 24 Nov 2018 16:43:20 +0000

This error can occasionally occur after running a backup restore in your webhosting package.

You can usually resolve this issue yourself by triggering the restore process once more in JetBackup.

If the error persists, please contact our support team via the ticket system.

SourceGuardian / ionCube / Zend Guard Loader Versions

Sun, 04 Nov 2018 15:01:38 +0000

SourceGuardian, ionCube Loader, and Zend Guard Loader are available across all DataDachs webhosting plans and can be enabled directly via the cPanel PHP Selector:

SourceGuardian

PHP 4.4 up to PHP 8.x (selectable per PHP version in the PHP Selector)

ionCube Loader 4 / 5

PHP 4.4, PHP 5.1, PHP 5.2, PHP 5.3, PHP 5.4, PHP 5.5, PHP 5.6

ionCube Loader 10+

PHP 5.6, PHP 7.0, PHP 7.1, PHP 7.2, PHP 7.3, PHP 7.4, PHP 8.1, PHP 8.2

Zend Guard Loader

PHP 5.3, PHP 5.4, PHP 5.5, PHP 5.6

If you have questions regarding a specific loader version, please reach out to us via support ticket.

My Outgoing Email Sending Was Restricted / Limited

Sat, 20 Oct 2018 16:53:03 +0000

In rare cases, we must take protective action and temporarily restrict outgoing email traffic for a webhosting account (for example, if an unprotected contact form or outdated script is abused to send spam). To lift this restriction, the underlying cause must be resolved.

You will automatically receive a notification with details via our support ticket system, including the file path of the script that triggered the outgoing mail flood.

What Is the Sending Limit During a Restriction?

During normal operation, accounts can send up to 100 emails per hour. When an abuse restriction is active, outgoing mail for the affected account is throttled to 1 email per hour until the issue is fixed.

all hosts for 'domain.tld' have been failing for a long time (and retry time not reached)

Sat, 20 Oct 2018 16:17:13 +0000

Symptom

When sending emails through the webhosting mail server, you receive the following bounce message:

all hosts for 'domain.tld' have been failing for a long time (and retry time not reached)

Cause & Solution

This message appears when the receiving mail server for domain.tld was unreachable for an extended period and is temporarily held in the mail server’s retry database.

Please open a support ticket with the full error message so our team can clear the retry cache for the target domain and verify connectivity.

Webhosting / Autoinstaller / Softaculous

Fri, 05 Oct 2018 13:02:32 +0000

DataDachs includes the comprehensive Softaculous Apps Installer across all webhosting packages.

To access it, open “Softaculous Apps Installer” inside your cPanel control panel.

Softaculous lets you deploy over 350 popular CMS platforms, e-commerce shops, forums, and web tools with one click without altering the original application code. Technically, a Softaculous deployment is identical to a clean manual installation.

Recommendation for Self-Updating CMS Platforms (WordPress, Joomla, Drupal)

For modern applications such as WordPress, Joomla, or Drupal, we recommend detaching the installation from Softaculous’s automatic update manager after initial setup (you can remove the record from Softaculous without deleting your files or database).

Brotli Data Compression Algorithm

Tue, 24 Oct 2017 15:49:20 +0000

The modern Brotli data compression algorithm is enabled alongside Gzip when activating compression in cPanel . Compared to Gzip, Brotli achieves smaller payload sizes for HTML, CSS, and JavaScript. If a client does not support Brotli, LiteSpeed automatically falls back to Gzip.

How to Disable Brotli for a Specific Site

If needed, you can disable Brotli via the .htaccess file in your document root by adding the following snippet:

<IfModule LiteSpeed>
 SetEnv no-brotli
</IfModule>

How Can I Verify That Brotli Is Active on My Website?

Via Browser Developer Tools: Open the Network tab (F12 -> Network -> reload page -> click request -> Response Headers) and look for content-encoding: br.
Via Online Checker: Use the KeyCDN Brotli Test .

Quick UDP Internet Connections: HTTP/3

Tue, 24 Oct 2017 15:30:48 +0000

The QUIC (Quick UDP Internet Connections ) transport protocol and HTTP/3 are enabled by default across all DataDachs LiteSpeed webhosting servers.

What Requirements Apply?

QUIC / HTTP/3 operates exclusively over encrypted https:// connections.
A valid, trusted SSL/TLS certificate is required (such as the free Let’s Encrypt certificate included in cPanel; self-signed certificates are rejected for HTTP/3).
Outbound UDP port 443 must not be blocked by the visitor’s local firewall.

How Can I Disable the QUIC Protocol?

You can disable QUIC for a specific website via the .htaccess file in your document root by adding the following directive:

DNS CAA (Certification Authority Authorization) Record

Tue, 24 Oct 2017 13:22:12 +0000

By default, we configure the DNS CAA (Certification Authority Authorization) record in your DNS zone as follows:

0 issue "letsencrypt.org"

For technical background on CAA records, see DNS Certification Authority Authorization on Wikipedia .

You can customize your CAA records at any time using the Zone Editor inside your cPanel control panel.

If you use an additional commercial certificate authority, we recommend adding a second CAA record for that CA while keeping letsencrypt.org in place so automated Let’s Encrypt renewals (AutoSSL) continue to work seamlessly.

PHP Extensions (PHP 4.4 to PHP 8.2)

Tue, 26 Sep 2017 20:00:12 +0000

We allow you to enable and customize a wide range of PHP extensions inside your webhosting account via the cPanel PHP Selector.

The screenshots below show the available extensions for each PHP version. Upon request, we are happy to evaluate and add further extensions.

PHP 4.4 Extensions

PHP 5.1 Extensions

PHP 5.2 Extensions

Incoming / Outgoing MySQL Connections (Remote MySQL)

Tue, 01 Aug 2017 20:10:49 +0000

Incoming and outgoing external MySQL/MariaDB connections are disabled by default on all webhosting accounts for security reasons.

To allow remote access from an external server, open “Remote MySQL” inside your cPanel control panel and add the static IP address that needs to connect to your database.

Firewall Synchronization Interval

Changes made in “Remote MySQL” are synchronized with our hardware firewall once every full hour and do not take effect instantaneously. Manual acceleration of this hourly sync via support ticket is not possible.

phpMyAdmin: Error during session start

Sun, 30 Jul 2017 12:29:32 +0000

The following error appears when opening phpMyAdmin if the tmp directory in your account’s home directory (one level above public_html) was accidentally deleted:

Error during session start; please check your PHP and/or webserver log file and configure your PHP installation properly. Also ensure that cookies are enabled in your browser.
session_start(): open(SESSION_FILE, O_RDWR) failed: No such file or directory (2)

Solution

You can resolve this immediately by creating a folder named tmp inside your account’s root directory (at the same level as public_html) using the cPanel File Manager or FTP.

Does W-P CMS Portal V2 Run in My Account?

Tue, 18 Jul 2017 15:30:29 +0000

Yes, W-P CMS Portal V2 runs smoothly across all DataDachs webhosting packages.

Because of the legacy codebase of V2, you simply need to set your PHP version in cPanel (or via .htaccess for that folder) to PHP 5.4.

Upon request, our support team is happy to handle the initial installation for you free of charge.

For new projects, we recommend upgrading to the modern WEB-PHP CMS Portal Mobile or visiting the developer’s page at web-php.de/cms .

PCPIN Chat / IP filter not configured

Fri, 30 Jun 2017 14:29:06 +0000

PCPIN Chat is a legacy PHP chat system still used by a number of existing community websites:

Project Website: pcpin.com
Affected Version: 6.23 (released July 3, 2013)

Because the software has not been updated in over a decade, newer MySQL/MariaDB versions encounter compatibility issues with the pcpin_ipfilter table.

Error Message: IP filter not configured

Step-by-Step Fix via phpMyAdmin

Open the cPanel control panel of your webhosting package.
Launch “phpMyAdmin”.
Select your PCPIN database in the left sidebar.
Click on the “SQL” tab at the top.
Paste the following SQL query into the editor (adjust the table prefix pcpin_ if you used a custom prefix during installation) and click “Go”:

DROP TABLE IF EXISTS `pcpin_ipfilter`;
CREATE TABLE `pcpin_ipfilter` (
 `id` int(11) NOT NULL,
 `address` varchar(45) CHARACTER SET ascii NOT NULL DEFAULT '',
 `added_on` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
 `expires` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
 `description` text NOT NULL,
 `action` enum('d','a') NOT NULL DEFAULT 'd',
 `type` varchar(4) CHARACTER SET ascii COLLATE ascii_bin NOT NULL DEFAULT 'IPv4'
) ENGINE=MyISAM DEFAULT CHARSET=utf8 PACK_KEYS=0;

INSERT INTO `pcpin_ipfilter` (`id`, `address`, `added_on`, `expires`, `description`, `action`, `type`) VALUES
(1, '*.*.*.*', '2017-06-04 22:40:10', '0000-00-00 00:00:00', 'This rule allows all IPv4 addresses', 'a', 'IPv4'),
(2, '*', '2017-06-04 22:40:10', '0000-00-00 00:00:00', 'This rule allows all IPv6 addresses', 'a', 'IPv6');

ALTER TABLE `pcpin_ipfilter`
 ADD PRIMARY KEY (`id`),
 ADD UNIQUE KEY `address_2` (`address`,`action`),
 ADD KEY `address` (`address`),
 ADD KEY `added_on` (`added_on`),
 ADD KEY `expires` (`expires`),
 ADD KEY `action` (`action`),
 ADD KEY `type` (`type`);

Your PCPIN Chat installation will now work properly again.

File Permissions (chmod) for Files / Folders

Tue, 09 May 2017 13:21:19 +0000

File permissions (chmod) play a vital role in securing your webhosting account. This guide explains how permissions work on DataDachs webhosting packages and why insecure 0777 permissions are never needed.

Where Can I Change File Permissions?

Inside the cPanel File Manager
Via an FTP client (see Setting CHMOD Permissions in FileZilla )
Via SSH

Files and directories should always use the following standard permissions:

Files: 0644
Directories: 0755

Scripts inside the cgi-bin directory must also use 0755.

Backup Processes of the Webhosting Plans

Mon, 08 May 2017 17:55:13 +0000

All DataDachs webhosting plans run on redundant enterprise storage. In addition, automated backups and on-demand snapshots are available directly in cPanel via JetBackup at no extra cost.

Daily Backups

Schedule: Nightly (Tuesday through Sunday), starting around 03:00 AM CET/CEST
Method: Incremental full account backups (files, databases, email accounts)
Retention: Rolling 7-day history
Storage Location: Frankfurt am Main, Germany

Weekly Backups

Schedule: Nightly (Monday), starting around 03:00 AM CET/CEST
Method: Incremental full account backups
Retention: Rolling 2-week history
Storage Location: Frankfurt am Main, Germany

On-Demand Snapshots

Snapshots are ideal before performing major CMS updates or code changes so you can roll back to the exact previous state if needed:

Outgoing SMTP Ports (25, 465, 587)

Mon, 01 May 2017 16:53:38 +0000

Customers connecting to external mail servers from their web applications should note the following port policy:

Outgoing connections over unencrypted port 25 are disabled across all webhosting servers for security reasons (regardless of generic hints shown in the cPanel interface).

When connecting to external SMTP servers, please always use the encrypted standard ports:

Port 587 (STARTTLS)
Port 465 (SMTPS / SSL/TLS)

For security reasons, we do not open unencrypted outbound connections on port 25 upon request.