Fix Error: all hosts failing for domain.tld

Q: all hosts for 'domain.tld' have been failing for a long time (and retry time not reached)

What the mail error 'all hosts for domain.tld have been failing for a long time (and retry time not reached)' means and how support clears it.

Symptom

When sending emails through the webhosting mail server, you receive the following bounce message:

all hosts for 'domain.tld' have been failing for a long time (and retry time not reached)

Cause & Solution

This message appears when the receiving mail server for domain.tld was unreachable for an extended period and is temporarily held in the mail server’s retry database.

Please open a support ticket with the full error message so our team can clear the retry cache for the target domain and verify connectivity.